Rather than waiting for your statements to be delivered through the mail, your statements can be available to you securely online for easy download and storage. You'll have current and past statements at the click of your mouse.
Sign up today by clicking the link above and follow the instructions.
Did you know?
By switching to E-Statements you can conserve the following resources in 1 year:
16.1 pounds of paper saved
154 gallons of wastewater
5.1 gallons of gas saved
288 pounds of greenhouse gasses avoided
Q. What is an electronic statement (E-Statement)?
A. An Electronic Statement allows Westfield Bank banking customers the ability to receive an electronic version of their statement instead of receiving a paper statement in the mail. It is a faster and more environmentally friendly alternative to receiving a traditional paper statement. By signing up for E-Statement delivery you can help protect your identity by reducing the possibility of your statement being lost or stolen in the mail.
Q. How do I sign up for E-Statements?
A. Please click the link above to sign up for E-statements and follow the instructions.
Q. Will I continue to receive a paper statement in the mail?
A. No. by choosing to receive an E-statement you elect to discontinue the process of having Westfield Bank furnish you with a monthly paper statement via regular mail.
Q. Is my statement information safe?
A. Our customer's privacy and security is a priority at Westfield Bank. Your E-Statement is stored on a secure server and delivered to your browser using 128-bit encryption.
Q. Is there a fee for E-statements?
A. NO - it is a FREE service offered to Westfield Bank customers.
Q. What account statements are available electronically?
A. Your checking and savings accounts are all available for electronic delivery. If you have a combined statement ALL of your accounts on the combined statement will be sent electronically.
Q. How long will it take before I receive my electronic statement?
A. Depending on when your statement cycle date is you may still receive one more paper statement before your first E-statement is sent. Once you have completed the confirmation process, you will receive an e-mail when your E-Statement is ready for viewing.
Q. Can I have my E-Statement sent to more than one e-mail address?
A. Sorry, at this time your electronic statement can only be sent to ONE e-mail address.
Q. What if I change my e-mail address?
A. Please notify Westfield Bank of any e-mail address changes.
Q. Who should I contact if I don't receive my E-Statement or I have forgotten my username?
A. Please call any member of our Electronic Banking Team Monday-Friday (8:30 AM - 5:00 PM) at 413-564-2640 for assistance.
Q. Who should I contact if I have forgotten my password?
A. You may change your password by clicking on the "Forgot Password" button on the log in page.
Q. How long will I have access to my e-statement?
A. Your e-statements will be available for viewing for 18 months. You may also print or save your statements on your computer so that they will be available for viewing for a longer period of time.
Q. What if I no longer wish to receive an E-Statement?
A. You may resume receiving a paper statement by contacting our Electronic Banking team at 413-564-2640 for assistance.
If you have any additional questions or concerns, contact the Electronic Banking team at 413-564-2640.
